Print this page

Customer Portal

The Customer Portal offers client agencies greater transparency of both Lease Management and Acquisition and Disposal Requests.

The customer portal provides: 

  • Intuitive, less complicated digital forms that are easier to use
  • Improved agency views as all requests will be collated in one location
  • Greater flexibility with multiple contacts able to work on the same case at the same time
  • Improved navigation with revised fields and help options
  • Increased visibility of status of requests with clear milestones at each stage
  • Enhanced reporting capability with personalised reports, sorting options, filters and ability to export in CSV or Excel formats
  • Collaborative two-way communication tools
  • Efficient storage of information with upload and download functions for case-specific information. 

Additionally, the Portal provides customers with enhanced visibility of the end-to-end process, the ability to subscribe to daily, weekly, monthly or ad-hoc reports as well as a dashboard. 

Register now

To register as a new Customer Portal user, please send an email to with the following details:

  • First name
  • Last name
  • Email
  • Job title
  • Phone
  • Office address
  • Cluster name
  • Access level: draft or draft/submit access. 

A new online registration form is in development and will be available soon.


Customers who have previously registered are able to login using the button below. 


Frequently Asked Questions

Below is a link to a number of questions and answers that address feedback gathered from our customers.

Acquisitions and Disposals FAQs

Leased Accommodation Requests FAQs