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Customer Portal

The Customer Portal offers client agencies greater transparency of both Lease Management and Acquisition and Disposal Requests.

The customer portal provides: 

  • Intuitive, less complicated digital forms that are easier to use
  • Improved agency views as all requests will be collated in one location
  • Greater flexibility with multiple contacts able to work on the same case at the same time
  • Improved navigation with revised fields and help options
  • Increased visibility of status of requests with clear milestones at each stage
  • Enhanced reporting capability with personalised reports, sorting options, filters and ability to export in CSV or Excel formats
  • Collaborative two-way communication tools
  • Efficient storage of information with upload and download functions for case-specific information. 

Additionally, the Portal provides customers with enhanced visibility of the end-to-end process, the ability to subscribe to daily, weekly, monthly or ad-hoc reports as well as a dashboard. 

Register now

To register as a new Customer Portal user, please send an email to ictservicedesk@property.nsw.gov.au with the following details:

  • First name
  • Last name
  • Email
  • Job title
  • Phone
  • Office address
  • Cluster name
  • Access level: draft or draft/submit access. 

A new online registration form is in development and will be available soon.

Login

Customers who have previously registered are able to login using the button below. 

Login

Frequently Asked Questions

Below is a link to a number of questions and answers that address feedback gathered from our customers.

Acquisitions and Disposals FAQs

Leased Accommodation Requests FAQs